We will gladly accept any unused merchandise for a return or exchange. To begin your return or exchange, email us at hello@casedup.com.

  • Cased Up must first be informed of any returns or exchanges via email or phone before shipping out your item.
  • Merchandise must be returned within 10 business days after the order's delivery.
  • Merchandise must be unused and in perfect condition to qualify for return or exchange.
  • Any merchandise marked "Final Sale" cannot be exchanged or returned.
  • Exchanges will be processed within 5-10 business days after we've received the exchanged item.
  • Original shipping charges are non-refundable.
  • The customer is responsible for all return shipping charges unless the item received is incorrect or damaged.